Frequently Asked Questions

What is MaltipooMania?

MaltipooMania is a Canadian small business that creates unique gifts, novelty products, collectibles, and 3D printed items designed to bring a little extra fun into everyday life.

We specialize in creative products that are difficult to find anywhere else.

Where are you located?

We are based in Saskatoon, Saskatchewan, Canada.

All orders are shipped from Canada.

Do you ship to the United States?

Yes.

We currently ship throughout Canada and the United States.

If you are located outside these countries, please contact us before placing an order.

How long does it take to process an order?

Most orders are processed within 1–2 business days.

For made-to-order or 3D printed items, production may require an additional 1–5 business days depending on the product.

Most orders ship within 2–6 business days.

How long does shipping take?

Canada

Typically 3–7 business days.

United States

Typically 4–10 business days.

Delivery times are estimates and may vary based on carrier conditions.

Do you provide tracking information?

Yes.

Tracking information is provided for all orders whenever available.

You will receive a shipping confirmation email with tracking details once your order has been shipped.

Are your products made in Canada?

Many of our products are designed, produced, packaged, and shipped from Canada.

Product descriptions will indicate when items are made to order or produced in-house.

What materials do you use?

Materials vary by product and may include:

  • PLA plastic

  • PETG plastic

  • Resin

  • Wood

  • Metal components

  • Other specialty materials

Specific material information is provided within each product listing whenever applicable.

Are your 3D printed products perfect?

3D printing is a manufacturing process that may result in minor layer lines or slight variations.

These small characteristics are normal and are part of the unique nature of 3D printed products.

We inspect all products before shipment to ensure they meet our quality standards.

Can I cancel my order?

Orders may be cancelled before production or fulfillment begins.

Once production has started, cancellation may not be possible.

If you need assistance, please contact us as soon as possible after placing your order.

Can I return an item?

Eligible items may be returned within 30 days of delivery.

Custom-made, personalized, and made-to-order items are generally not eligible for return.

Please review our Returns & Refund Policy for complete details.

What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damage

  • A brief description of the issue

We will review the issue and provide an appropriate resolution.

What if I entered the wrong shipping address?

Please contact us immediately.

If your order has not yet shipped, we may be able to update the address.

Once an order has shipped, we may be unable to make changes.

Do you offer custom products?

Some products may offer customization options.

Availability varies by item.

If you have a custom project or idea, feel free to contact us and we'll let you know if we can help.

Do you sell gift cards?

If gift cards are available, they will be listed within our store.

Gift cards are typically delivered electronically and do not expire unless required by law.

Is checkout secure?

Yes.

Our website uses industry-standard encryption and secure payment processing to protect your information during checkout.

What payment methods do you accept?

Accepted payment methods may include:

  • Visa

  • Mastercard

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment methods are displayed during checkout.

How can I contact MaltipooMania?

We're always happy to help.

MaltipooMania

350 Fast Court
Saskatoon, Saskatchewan S7W 0W8
Canada

Email: support@maltipoomania.com

Phone: (306) 370-4173

We typically respond to customer inquiries within one business day.