Returns & Refund Policy
Last Updated: June 2026
At MaltipooMania, we want you to be happy with your purchase. If there is a problem with your order, we're here to help.
Please review our policy below before requesting a return, refund, or replacement.
Return Eligibility
To be eligible for a return, an item must:
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Be unused and in its original condition
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Be returned within 30 days of delivery
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Include all original packaging and accessories
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Not be listed as a non-returnable item below
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return:
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Custom-made products
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Personalized products
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Made-to-order items
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Digital products or downloads (if applicable)
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Gift cards (if applicable)
Because these items are created specifically for the customer, they cannot be restocked or resold.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the damage or defect
Once reviewed, we will provide an appropriate resolution, which may include:
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A replacement item
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A refund
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Store credit
at no additional cost to you.
Return Process
Before sending any item back, please contact us first.
Unauthorized returns may not be accepted.
To request a return, email:
Please include your order number and reason for the return.
If approved, we will provide instructions for returning the item.
Refunds
Once a returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.
Customers are responsible for return shipping costs when returning eligible items for reasons other than damage, defects, or fulfillment errors.
Lost Packages
If your package is lost during transit, please contact us as soon as possible.
We will work with the carrier to investigate and determine an appropriate resolution.
Exchanges
If you received a damaged, defective, or incorrect item, we may offer an exchange or replacement when appropriate.
Please contact us within 7 days of delivery for assistance.
Contact Us
MaltipooMania
350 Fast Court
Saskatoon, Saskatchewan S7W 0W8
Canada
Email: support@maltipoomania.com
Phone: (306) 370-4173
Customer satisfaction is important to us, and we'll do our best to resolve any issues quickly and fairly.